| You send | Why it matters |
|---|---|
| VOE part number (best) | Locks the exact part, fastest quote |
| Model + serial number | Engine and hydraulic parts vary by serial range |
| Quantity + destination port/city | Logistics cost is quoted separately by lane |
| Urgent or planned | In-stock vs backorder pricing differs |
No part number? Send three photos: full machine, nameplate close-up, worn part with a ruler in frame — most wear parts can be identified from photos alone.
Before mounting any part: ① match the label part number against your VOE number; ② check seals and O-rings sit correctly in packaging (a creased seal will leak); ③ for hydraulic components, compare port sizes and mounting faces with the old part; ④ send us a photo if anything looks off — a 30-second check beats a re-shipment.
Wear parts ship in labeled individual boxes; castings and pumps ship in wooden crates. Air freight suits urgent small items (days), sea freight suits heavy parts like undercarriage and final drives (weeks, far cheaper per kg). Customs paperwork and packing lists are provided with every shipment.
Tap to search the catalog, or send us the part number for a same-day quote:
In-stock parts are usually quoted the same day when you send the full information; backorder items take 1-3 business days to confirm lead time.
Yes — most wear parts can be matched from three photos. For sensors and electronics, a nameplate or serial number makes matching precise.
Yes, by air or sea freight with full customs documentation. Tell us your destination port and we quote the landed cost.
Send the part number, model or photos — in-stock items quoted fast.